MANAGEMENT VACANCY

Position: Front Office Manager

Job Description

Our client a top four star hotel is seeking to hire a Front Office Manager to help with its operations.

Scope and General Purpose:

To supervise and control all Front of House  area to the standards laid down by the Company, maximising revenues and profits to agreed budgetary limits.

Responsible to:

General Manager

Responsible for:

• Front Office Porters
• Receptionists
• Guest Relations Desk
• Telephone Operators
• Reservations Office
• Business Centre

Liaises with:

• Food and Beverage Manager
• Security Manager
• Human Resource Manager
• Financial Controller
• Maintenance Manager
• Head Chef
• Housekeeping Manager

Limits of Authority:

Should liaise with the General Manager

For any major decisions

Main Duties:

• To ensure that guests are greeted, checked in and allocated rooms promptly and courteously.
• To ensure that check-in procedures are strictly adhered to and relevant details are obtained in the registration card obtained from each guest.
• To be readily available at all times to deal with problems or complaints.
• To ensure that rooms have been serviced and maintained to the standards laid down by the Company in collaboration with the House-keeping Department
• To ensure maximum room occupancy within agreed overbooking policy.
• To ensure that reservations are taken correctly and courteously.
• To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
• To ensure that all charges are correctly entered on the guest’s bill and that this is up to date at all times.
• To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file.
• coordinate with the credit control office daily.
• To ensure effective and speedy check-out procedures.
• To ensure that luggage is delivered to and collected from rooms speedily.
• To ensure that enquiries, messages are dealt with courteously and efficiently.
• Organise and maintain the occupancy statistics accurately
• To ensure that all Front of House staff are correctly and smartly dressed at all times.
• To ensure that all Front of House areas are clean and tidy at all times.
• To ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times.
• To hold regular performance appraisals with your staff, identifying areas for development and training needs.
• To liaise with the Human Resource Department and ensure that regular On-the-Job training is taking place to agreed standards.
• To ensure that the most suitably qualified person is appointed in the event of a vacancy – wherever possible this should be an internal promotion.
• To ensure maximum security in all areas under your control.
• To act as Duty Manager when required.
• To attend Management Meetings as required.
• To maintain a high profile with guests and staff.
•  To ensure accurate and timeous submission of all reports and administrative work.
• To prepare and submit on the required format annual budgetary information and updates as required.
• To monitor trends within the industry and make suggestions how these could be implemented.

Required Skills or Experience

• Two or more years in a similar position in a reputable hotel (4*and above) + relevant professional and academic qualification in hospitality management.

How To Apply

To apply send CVs to pjktfiesta@gmail.com